This Privacy Policy explains how personal data is collected, processed, and protected when you use our website https://www.chocotopia.cz/.
The data controller responsible for processing your personal data is:
Musée Grévin Prague s.r.o.
Company ID (IČO): 29128285
Registered office: Celetná 596/15
Prague 1 – Staré Město
110 00 Prague
Czech Republic
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 202065.
If you have any questions regarding the processing of your personal data, you can contact us at:
Personal data refers to any information that can identify a natural person, either directly or indirectly.
This includes, for example:
Name and surname
Email address
Phone number
Postal code
Date of birth
IP address
Online identifiers such as cookies
We only process personal data that is necessary to provide our services and improve the user experience.
If you register or interact with our services, we may collect:
Email address
First name and last name
Postal code
Date of birth
Consent of a legal guardian if a child is registered
If a complaint or claim must be handled, we may also process:
Phone number
Address for handling complaints
When you visit our website or social media pages, certain technical data may be collected automatically:
IP address
Date and time of your visit
Operating system and browser type
Screen resolution
Website interaction data
Cookies and similar technologies
We use cookies and tracking technologies such as:
Google Analytics
Google Ads
Facebook Pixel
These technologies help us analyze traffic, improve website functionality, and provide relevant content.
Cookies do not directly identify users and are never used to obtain sensitive personal data.
Your personal data may be processed for the following purposes:
Responding to inquiries and handling customer requests
Managing complaints or service requests
Sending newsletters and marketing communications (with your consent)
Providing special offers or benefits to registered customers
Analyzing customer preferences and website usage
Improving website functionality and user experience
Measuring marketing campaign performance
We process personal data based on one or more of the following legal grounds under Article 6 of the GDPR:
Consent – for newsletters and marketing communications
Contractual necessity – when processing is required to provide requested services
Legitimate interest – for website analytics, service improvements, and communication with customers
Legal obligations – where required by applicable law
Your personal data may be processed by:
Authorized employees of the company
Selected service providers or partners supporting our operations
These partners may include providers of:
Website hosting
Analytics services
Marketing and advertising platforms
IT infrastructure and support
All partners are contractually obligated to maintain confidentiality and process data in accordance with GDPR requirements.
Personal data may also be disclosed to public authorities if required by law.
We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.
These measures include:
Secure data storage systems
Password protection
Encrypted data transmission
Access control for authorized personnel only
Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected, including:
Legal and accounting obligations
Customer service requirements
Legitimate business needs
Once the retention period expires, personal data is securely deleted or anonymized.
Under the General Data Protection Regulation (GDPR), you have the following rights:
The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request deletion of personal data (“right to be forgotten”)
The right to restrict processing
The right to data portability
The right to object to processing based on legitimate interests
The right to withdraw consent at any time
The right to lodge a complaint with a supervisory authority
If you wish to exercise any of these rights, please contact us at:
Our website uses cookies to improve user experience and analyze website performance.
Cookies are small text files stored on your device when visiting our website.
You may manage or disable cookies through your browser settings at any time.
However, disabling certain cookies may affect website functionality.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data processing practices.
The latest version will always be available on our website.
Hey! Did you know that chocolate have a secret story behind?
Come to Choco-Story museum and find out!